Just as an update… We are still unable to make outgoing phone calls. And T-Mobile continues to be inaccessible and completely inattentive. Thanks guys!
We DID end up changing our Comcast modem — instead of having the combo internet/phone modem, we now have a straight cable modem without phone capability. At this point, it’s likely the only thing keeping us from using our phone like normal people is Comcast, a la a couple of blocked ports. Dominic at the @home customer (cough) support said that he would work with Comcast on the issue, but it has now been over a week and a half and we have not heard anything from him (or any of his team members for that matter). I have left them voicemails, since you cannot actually reach a person when you call advanced technical care, but no one will return my call.
I would, you know, call Comcast myself, but I can’t make outgoing phone calls at home and I have no mobile reception while in the house. Standing outside talking to Comcast would make testing rather difficult. Considering the fact that I’ve spent hours on the phone with T-Mobile regarding the issue, I can only hope they will help me out a little here…
I’m probably hoping too hard.
Perhaps this post would be titled the pursuit of happiness, but I’m sure not pursuing happiness while on hold with T-Mobile for hours on end… Or, waiting for a call back from T-Mobile’s Advanced Technical Support, which seems to have a dubious status of existence.
When the T-Mobile @home service was rolled out, we were excited. $10 for unlimited incoming and outgoing calls is really cheap — about $30 cheaper than Comcast’s VOIP phone. We began the process of porting our number over from Comcast to T-Mobile. Comcast didn’t seem to want to let go of the number, but we sort of expected it and gave things a little more time. Right now, we are able to receive phone calls (sometimes with degrading quality, sometimes not at all!) but we cannot make any phone calls. Instead of a dial tone we have a lovely BUZZZZZZZ that does not go away when you try to dial.
Here’s our setup: cable internet with Comcast, using an Arris TM402P cable modem/telephone combo -> T-Mobile/Linksys router. Today we went to the T-Mobile store and came home with a new router and new Vtech phones, which were all tested to perfect functionality in-store. I honestly don’t think we have anything in our house strong enough to cause such a terrible interference. Er, wait… Let me tell Vic to move that industrial magnet… The only thing left to consider, for me, is the Comcast cable connection/modem. I am THEORIZING that, because our modem also provides telephone service (although it has been canceled), it may be causing some kind of a problem.
If you come across my blog on Google and are having similar problems, PLEASE COMMENT! If T-Mobile and [insert cable company name here] cannot figure out what’s going on (or refuse to admit fault), maybe us netizens can figure it out.